Comdev Customer Helpdesk 4.1

Your customers can create support tickets if they cannot find the answer online or from FAQ support. They will appreciate the service thus increasing loyalty to your company and products.

Customer Helpdesk Form
· Easy integration into your web design page
· Send support tickets with support issue, product, name, email, subject and problem description
· Upload additional files as attachments
· Submission acknowledgement for admin, and a ticket copy forwarded to sender
· Sender is able to view ticket details back on website and post more comments
· Easily keep track of communication messages
Integrate with FAQ Support
· Able to integrate with Comdev FAQ Support for users to look for quick solutions in the knowledge base
· Helpdesk ticket content can be forwarded directly to FAQ Support to be added as FAQ
Administration Features
View & Reply Support Tickets
· List helpdesk support tickets that need to be attended first on top
· Use different search criteria to search for tickets
· View support message in detail and send reply
· Use canned messages for easy reply
· Upload file attachments for ticket
· Set ticket status, flag ticket or add ticket content as FAQ
Support Issue & Product
· Add, edit or delete your helpdesk support issues and products
Preference Settings
· Define Customer Helpdesk display properties
· Enable/disable notification when ticket is posted, replied or closed
· Set support email address
· Set canned messages for quicker reply
· Define emails' subjects and bodies
· Option to integrate with Comdev FAQ Support

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