ExoPHPDesk 1.2.1

HELPDESK FEATURES:
· Easy customization, by editing the templates to suit your site
· Easy Installation through Automated steps
· Administrator, Staff, Member Area
· Fast And Easy Live Chat
· Specify the viewable Tickets / Page
· Fetch mail through an IMAP/POP3 Server and convert to tickets ( On Administrators or Staff Login)
· Knowledge Base
· Live Server Status
· Unlimited Trouble Shooters
· Mail Piping ( For Linux Users )
HelpDesk Admin Area
· View/Add/Edit/Delete/Email Members
· View/Add/Edit/Delete/Email Staff
· View/Add/Edit/Delete/Email Administrators
· Change Configurations
· Edit Own Profile
· Add/Edit/Delete Groups (a.k.a. Departments)
· View tickets statistics
· Send/View Private Messages
· Open Close Registrations
· Open/Close/Edit Tickets
· Edit/Add/Delete Responses
· Live Chat Responder
· Add/Edit/Delete F.A.Q.
· Add/Edit/Delete Staff Notes
· Add/Edit/Delete Servers
· Search Tickets
· Add/Edit/Delete TroubleShooters
· Add/Edit/Delete KB Groups
· Add/Edit/Use Saved Responses
HelpDesk Staff Area
· Edit/Open/Close Tickets
· Create New Tickets
· Add/Edit Responses
· Take Ownership of Tickets
· Send/View Private Messages
· Live Chat Responder
· Edit Own Profile
· Add/Edit F.A.Q.
· Delete Own F.A.Q.
· Add/Edit/Delete Own Notes
· Search Ticket
· View Server Status
· Use Troubleshooters
· Add/Edit Saved Responses
· Use Saved Responses ( Where Allowed )
HelpDesk Member Area
· Edit/Open/Close Own Tickets
· Create New Tickets
· Add/Edit Responses
· Send/View Private Messages
· Live Chat with Staff/Admin
· Edit Own Profile
· Search Tickets
· View Server Status (If Allowed)
· Use Troubleshooter
· Rate Staff and F.A.Q.( 0 - 5 )

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