OmniHelpDesk 2.7

Clear and simple, self-explanatory, it will automatically compile all your tickets onto a single page where you can: Maintain an instant and ongoing overview of all pending actions; Open, Close or Delete a single ticket or groups of tickets simultaneously; Quickly and easily modify the Action, Priority or Status of a single ticket or group of tickets simultaneously; Assign or transfer ownership of a ticket or group of tickets simultaneously; Enable Email piping that can instantly collect all tickets relevant to a given individual, and/or individuals, and/or action, and/or priority and/or status, together with the dates and times of these and arrange them in chronological order; Use Ajax dropdowns that allow you to select-and-search with a single click.
Key Features:
Automatic Ticket Creation - Never experience a customer or a ticket slip through the cracks again. With OHD Email Piping, you may now automate your entire business, create your tickets automatically and even customize your own filters for populating nearly every field of every ticket.
Auto-Save Dropdown Options - Don’t cut corners, cut time. OHD features Ajax, allowing you to select an option from a dropdown box that auto-saves the option and eliminates the need to manually save your selection.
Knowledge Base - Cut your support in half – possibly more! OHD’s built-in Knowledge Base (KB) gives your client quick access to thousands of KB articles and even provides the means to extract and email these articles -- right from inside the customer's own ticket!
Ajax-Enabled Canned E-mails - A complementary Canned Email bin further allows you to create and store responses to commonly asked questions about your products and services. Simply click on the customer’s email address, select a desired canned message and Send it -- all without ever leaving the client’s ticket.
Quick Action Bar - And because OHD is built with both speed and safety nets in place, our OHD Quick Action Bar allows you to manage multiple tickets simultaneously. Easily delete, re-assign ownership of, modify, change statuses of, reset tickets and much more in a series of simple clicks – all from your Home page.
Integrated Spell Check - A single click of OHD's integrated spellcheck instantly exposes misspellings, assuring that all communications to your customers arrive professionally.

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