PHP Support Tickets

PHP Support Tickets allows you to manage customer queries.PHP Support Tickets is written in PHP5 and utilises a MySQL database both are required on your web server to operate this application.
This application was written following design pattern principles and Object Oriented design. Developers delving into the code may be a bit disorientated at first, because the code doesn't follow the common php/template pattern.
The design is instead focused on expandability and ease of maintenance. Most of the visual aspect of the application is controlled by css stylesheets, while the internal workings are neatly and coherently organised in logical classes and methods.
Easy Installation Although modifying the application certainly requires an understanding of Object-Oriented design, the PHP language and SQL, the installation is extremely straigh-forward, although a minimum understanding of web server technologies is essential. This script is set up to use a MySQL database by default, but can easily be modified to support all major types of databases, including MS Access, PostGreSQL and Oracle. You will also need some knowledge of how to upload a database schema into your MySQL installation. This can be done very easily through PHPMyAdmin. At some point we will be providing an install program; but in some ways I think that takes away some of the flexibility of the software. So download and UnZip / UnRAR the latest version and place it into a folder on your Web server, edit the config.php file, upload the database and away you go. It takes approximately 5 minutes.
Administration The administration section is secured through a username and password. The default entry is administrator / password. You may change this once you have logged in. You may have unlimited Moderators / Admins assigned to take care of incoming tickets. These are all entered through an intuitive user admin page. Admins are allowed to view all tickets and perform all admin tasks, moderators can see the tickets assigned to their department only. Manageable departments allow you to edit / delete / add new departments at will. Reply to tickets through the response section and an email will automatically be sent to the User who posted the ticket with a full history of the message thread. Admins can see and view Attachments made by the User, and also add attachments to the replies.
The type of files allowed are configured within the config.php file and is unlimited. Newly posted tickets will be emailed to the Admin's email address, response by the User will also continue to be emailed with a full history of the message thread. You can allow users to register themselves or control who is allowed to post into the system. This application can handle unlimited user. Many other configurable features are contained within the config.php file User Interface Users have the basic ability of sending in tickets to set departments, with set urgency levels. They can add single attachments to any post. Users can open, close or answer their own tickets.
 Core Features
· Easy-install script 3 Levels of users : Admins, Moderators and Clients Moderators are assigned to a specific department (e.g. Sales) All 3 types of users can post tickets in any department All 3 types of users can post answers to existing tickets All 3 types of users can open and close tickets All tickets and answers can include 1 file attachment
· Clients can self-register from the login screen
· Clients can only see tickets they have created
· Moderators have access to their own tickets and the tickets assigned to their department
· Refresh button never creates duplicates of tickets or answers
· AdoDB database abstraction layer used and included with the distribution
· Pagination used on all pages.
Email Features
· Email notifications can be switched on and off by Admin users
· Email notifications include: new tickets, answers, users and changes in ticket status
· Email notifications of new answers include a thread of all previous answers
· Emails are all plain text
· SMTP, Sendmail and PHP's Mail() functions are supported
Admin Features
· Admins can create new user accounts of all 3 types
· Admins can create, edit and delete departments

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