Increase productivity and customer satisfaction by providing immediate online assistance.
Ключевые особенности и характеристики TrioLive
Public Chat · Intuitive Public Chat Interface With Unlimited Departments When a user clicks on the chat now link or button you can have the system request which department they wish to chat with or you can specify that the link or button starts a chat with a specific department. · Reliable & Easy To Use Public Chat TrioLive has a friendly, easy to understand chat interface. The public chat screen of TrioLive is a simplistic yet powerful screen. It gives your visitors access to printing/emailing transcripts, sound options, and more. · Transcript Options During or after the chat your visitor has the option to print or email the full chat transcript to any email address. · Pre and Post Chat Survey Options Ask for additional information before or after your chat. This information can then be viewed by the operator during the chat or shown in the reporting area for the operators / admins. Operator Chat · Traffic Monitor The traffic monitor (visible from all screens of the operator console) allows you to view your current site's traffic. See who is chatting, where they are, and use the detailed features such as the info options, traffic history, chat history, and more. · Operators The operators screen allows you to view an overview of all of the operators. See who is online, who is offline, and who is chatting. Watch current chats as others chat with visitors (if your operator group has permission to do so) or change your online status to be online, away, or offline. · Chatting Chat with your visitors while you enjoy a number of options such as viewing their general information, chat history, traffic history and more. · Message Style Options Customize your chatting experience by being able to specify the font, size, color, and other font attributes. · Visitor Information The visitor information screen will give you a summary of the specific visitor you are looking into. Find out their country, status, history, and more. · Traffic History The traffic history screen allows you to look at the users complete history and see every page that they have visited along with their referring urls. · Chat History The chat history screen allows you to view all of the visitors past chats. · Live Visitor Typing Preview Watch as your visitor types their messages. Start to answer and find information before the visitor even finishes typing. By being able to view what the visitor is typing in a live manner you can answer chats faster and increase productivity.
