osTicket 2.0

osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it's completely free.
osTicket seamlessly integrates all tickets created via email and web-based form with a simple web interface. Easily manage, organize and archive all your support requests. Your clients will also be able to view tickets status and history online.
osTicket Basic features:
· Supports aliases with perl gateway
· Supports pop3 login with optional crontab.
· Uses Perl gateway, PHP backend, and MySQL database
· Handles unlimited emails
· Admin/Supporter/User panels
· Email Intervals to prevent autoresponder loops
· Max Allowed to limit maximum tickets user can have opened
· Filters to remove messages in replies
· Accept attachments and limit size
Administration Features:
· Completely delete tickets from database
· Create categories (departments)
· Create Represenatives (Supporters)
· Define groups
· Edit or disable response messages
· Email alerts compatible with pagers
Supporter Features
· View only tickets in departments you have access to
· Can not delete tickets
User Features
· Login with email and any ticket # assigned to you
· View all tickets sent from that email

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